At A 4 Solutions, customer satisfaction is important to us. However, due to the nature of digital software products, we maintain a strict refund policy as outlined below.
📦 Product Type
This policy applies to all digital software products, including downloadable installers, activation keys, and cloud-based services sold via Razorpay on our platform.
✅ Refund Eligibility
Refunds will only be granted under the following conditions:
- Duplicate Purchase: You were charged more than once for the same software license.
- Non-Delivery of Product: You did not receive your product download or activation key within 48 hours, and our support team could not resolve the issue.
- Critical Technical Issue: The software has a verified technical failure that prevents core features from working, and our support team is unable to resolve it within 7 working days.
❌ Non-Refundable Cases
Refunds will not be issued in the following situations:
- Change of mind after purchase
- Incompatibility with your system (if system requirements were met)
- Lack of product knowledge or misuse
- Minor bugs or future feature requests
- Delayed usage or disinterest after activation
- Services that have already been rendered or licenses that have been activated
🔁 Refund Request Process
To request a refund, email us at [support@a4solutions.co.in] with:
- Your Full Name
- Razorpay Payment ID / Order ID
- Purchase Date
- Reason for Refund
We will review your request and respond within 2–3 business days.
💰 Refund Timeline
If your refund request is approved, it will be processed through Razorpay within 7–10 business days and credited to your original payment method.
📞 Need Help?
For any questions or support:
🌐 Website: [a4solutions.co.in]
📧 Email: [support@a4solutions.co.in]